Quality Policy

“KISMEC is committed to delivering our duties in a quality culture environment where its utmost concern is for meeting and exceeding the needs of our customers. We shall strive to excel to the best of our capabilities within our scope of services at all times especially in the followings:

– Provision of effective conduct of technical and management training programmes.
– Provision of competence trainers, tutors, technical, and personnel.
– Provision of conducive technical and management training infrastructures and environment.

We shall be guided at all times by this quality policy and use it as a basis for its future endeavors and continual improvement, and shall be reviewed for suitability as and when deemed necessary”

Quality Objectives

NO QUALITY OBJECTIVES RESPONSIBILITY

1

To achieve above 80% of customer satisfaction on each batch of intake.

Training Departments

2

To implement, follow, and comply training module with certification body requirement and minimum 3-Stars Rating by JPK.

Training Departments
Corporate Affairs Department

3

To achieve and maintain above 80% of useable of Training Facilities to ensure customer satisfaction.

Training Departments
HR & Admin Department
IT Infra Department

4

To provide minimum 16 hours of training to all staff in a year for their skill and knowledge improvement.

All Departments
HR & Admin Department

5

To provide effective Student Support Services with at least 80% problem solved within 14 days.

Student Affairs Department

6

To achieve and maintain 10 working days of payable and receivable processes related to students.

Finance Department

7

To ensure internal NC will be close within 1 month.

Quality Assurance Department

8

To ensure 150% of students list databank from the number of students offered by funder.

Marketing Department

KISMEC ISO 9001:2015 Quality Objective – Revision 3